Terms of service
About These Terms
These Terms apply to your use of woodaven.com and to every order you place. Woodaven is a trading name of NGUYENTHIQUYEN LLC, a Kentucky limited liability company ("we", "us"). By using the site or ordering, you accept these Terms and our Shipping, Refund, Warranty and Privacy policies. Our store runs on Shopify. We may update these Terms; the version on this page when you order applies to that order.
Using woodaven.com
You must be of legal age where you live to order. Keep your account login private and give us accurate contact and delivery details. Do not use this site to break the law, infringe anyone's rights, submit false information, upload malicious code, scrape data or interfere with the site's security. If you do, we may suspend or end your access; orders we have already accepted are still fulfilled under these Terms.
Our Tables and Their Images
Every table in our collection is made from solid oak, kiln-dried and treated against termites and wood-boring insects. Four standard widths: 30", 40", 47" and 59". Every size is 30" high and 12" deep. Our product images are digital renderings that show each design's shape, proportions and tone; your table is made to that design in solid oak. Natural grain, knots and tone vary, so every table is unique and may differ slightly from the images. Assembly is required. All hardware and step-by-step instructions are included.
Buying From Us
Prices are in US dollars. An order is accepted when we confirm it by email. We may cancel an order affected by an obvious pricing error or suspected fraud, and refund you in full. The price at checkout when you order is the price you pay. The payment methods available for your order are shown at checkout. Payment is taken when you place your order. Applicable sales tax, if any, is calculated and shown at checkout before you pay.
Every piece is made to order: 5–10 business days in our workshop, then 7–14 business days in transit. Total delivery time is 12–24 business days from the date of your order. We ship to all 50 US states and Puerto Rico. Shipping is free, with no minimum order. Woodaven pays all US import duties and customs fees. You pay nothing extra on delivery. You can return an item within 30 days from the date of delivery, including if you simply change your mind. This applies to custom orders too. Change of mind: we pay the return shipping too, so returns are free. There is no restocking fee. You can change or cancel your order within 24 hours of placing it. After that, production starts and the order can no longer be changed or cancelled, but you can still return it within 30 days of delivery. Full terms: https://woodaven.com/policies/shipping-policy and https://woodaven.com/policies/refund-policy.
Sizes outside our four standard widths (30", 40", 47" and 59"), other wood species and other changes to a design are custom orders. We quote each one individually after learning your needs and dimensions. Custom orders take the same 12–24 business days and have the same 30-day return terms as standard items. Production starts after you accept our quote and place the order.
Who Owns the Content
All text, designs and logos on this site belong to or are licensed to NGUYENTHIQUYEN LLC. Do not copy or reuse them without our written permission.
Our Responsibility to You
Our products are covered by our 1-year limited warranty (https://woodaven.com/pages/warranty-policy) and our Refund Policy. Otherwise, to the extent the law allows, the site is provided "as is" without other warranties, we are not liable for indirect or consequential losses, and our liability for any order is limited to the amount you paid for it. Nothing here limits rights you have under law that cannot be excluded. You agree to cover reasonable costs we incur because you broke these Terms or the law when using this site. The sections on content ownership, our responsibility and Kentucky law continue to apply after your access ends.
Kentucky Law
These Terms are governed by the laws of the Commonwealth of Kentucky, United States, without affecting consumer protections of the state where you live.
Reach Us
Email support@woodaven.com, call +1 223-282-6166 or use our contact form at https://woodaven.com/pages/contact-us. We reply within 24 hours, Monday–Friday.
Contact Information
- Company name: Woodaven
- Legal entity: Woodaven is a trading name of NGUYENTHIQUYEN LLC, a Kentucky limited liability company (Kentucky Secretary of State file no. 1539618).
- Member: Nguyen Thi Quyen
- Phone: +1 223-282-6166
- Email: support@woodaven.com
- Contact form: https://woodaven.com/pages/contact-us
- Customer support: Monday–Friday, 9:00 AM–5:00 PM (ET).
- Registered office (registered agent address): 212 N 2nd St Ste 100, Richmond, KY 40475, United States. Not a showroom, workshop or return address.
- Workshop & ships from: Bac Ninh, Vietnam. Every table is built in our own workshop in Bac Ninh province, Vietnam, and shipped from there to your door in the United States.