Shipping policy
What Delivery Costs and Where We Deliver
We ship to all 50 US states and Puerto Rico. Shipping is free, with no minimum order. Woodaven pays all US import duties and customs fees. You pay nothing extra on delivery. Applicable sales tax, if any, is calculated and shown at checkout before you pay.
From Our Workshop to Your Door
Every order is made in our own workshop in Bac Ninh, Vietnam, and shipped from Vietnam. We have no showroom, store or other physical location in the United States. Every piece is made to order: 5–10 business days in our workshop, then 7–14 business days in transit. Total delivery time is 12–24 business days from the date of your order. Orders placed before 2:00 PM ET, Monday–Friday, count from that day; later orders count from the next business day. Business days are Monday to Friday.
Every table is packed in a wooden crate, with shock-absorbing foam inside. We ship with DHL or FedEx. Every shipment is insured. Your order is delivered to your door.
Following Your Parcel
Your tracking number is emailed to you when your order ships; you can follow it on the carrier's website. If your order is past its estimated delivery date, or its tracking has not updated for 3 business days, tell us. We will work with the carrier to locate it and keep you updated.
Changing the Delivery Address
You can change your shipping address within 24 hours of placing your order. If a parcel comes back because the address given at checkout was incorrect, you pay the cost of sending it again.
Lost Parcels and Missing Parts
If the carrier confirms your parcel is lost, you choose: we remake and reship your table free of charge, or refund 100% of your order. Missing parts or hardware: tell us within 7 days of delivery and we send them free of charge.
Reach Us
Email support@woodaven.com, call +1 223-282-6166 or use our contact form at https://woodaven.com/pages/contact-us. We reply within 24 hours, Monday–Friday.
Contact Information
- Company name: Woodaven
- Legal entity: Woodaven is a trading name of NGUYENTHIQUYEN LLC, a Kentucky limited liability company (Kentucky Secretary of State file no. 1539618).
- Member: Nguyen Thi Quyen
- Phone: +1 223-282-6166
- Email: support@woodaven.com
- Contact form: https://woodaven.com/pages/contact-us
- Customer support: Monday–Friday, 9:00 AM–5:00 PM (ET).
- Registered office (registered agent address): 212 N 2nd St Ste 100, Richmond, KY 40475, United States. Not a showroom, workshop or return address.
- Workshop & ships from: Bac Ninh, Vietnam. Every table is built in our own workshop in Bac Ninh province, Vietnam, and shipped from there to your door in the United States.