Contact US
Get in Touch
Have a question about a piece, an order, or a custom size? We read every message and reply within 1–2 business days.
CONTACT INFORMATION
Company Name: Woodaven (a trading name of NGUYENTHIQUYEN LLC)
Legal Entity: NGUYENTHIQUYEN LLC — Registered in the State of Kentucky, United States
Sole Member: Nguyen Thi Quyen
Phone:
Email: support@woodaven.com
Contact Form: https://woodaven.com/pages/contact-us
Customer Support: We are online 24/7 — we reply within 1–2 business days
Registered Office: 212 N 2ND ST STE 100, Richmond, Kentucky 40475, United States
Before You Write
- Order status and tracking: your tracking number is emailed to you once your order leaves the workshop. See our Shipping Policy for full timings — total delivery is approximately 12–24 business days.
- Returns, exchanges or cancellations: see our Refund Policy. Cancellations must be requested within 24 hours of placing your order.
- Warranty claims: see our Warranty Policy and email us photographs of the issue with your order number.
- Custom sizes: send us the dimensions you need together with the product name, and we will confirm what is possible.
Returns Address
Please do not send an item back before contacting us — returns sent without an approved request cannot be accepted. Once your return is approved we will send instructions and the return address:
212 N 2ND ST STE 100, Richmond, Kentucky 40475, United States