Warranty Policy

Woodaven warrants that all of our furniture products are free from defects in materials and workmanship. We provide a 1-year limited warranty across all product categories, effective from the date of delivery. This warranty applies to the original purchaser and is valid with proof of purchase from Woodaven or an authorized retailer.

During the warranty period, if a product is determined to be defective due to a manufacturing issue, Woodaven will, at its sole discretion, repair the item, replace the defective part, or replace the product.

Note

As our products are fully handcrafted from solid wood, this warranty covers only the repair or replacement of parts proven to have defects in materials or workmanship. It does not apply to issues resulting from normal wear and tear, improper use, mishandling, or the natural characteristics of wood.

Natural variation is not a defect. Differences in grain pattern, colour tone, knots, mineral streaks, and slight variations in size or finish are inherent to solid wood and are part of what makes each piece unique.

Limitations and Exceptions

This limited warranty does NOT cover any loss or damage resulting from:

Improper use or abnormal usage of the product
Use of harsh chemicals, abrasive cleaners, or strong cleaning agents
Damage caused by negligence, misuse, natural wear and tear, or accidents, including burns, cuts, scratches, tears, peeling, water damage, dents, or pet-related damage
Natural disasters or force majeure events such as floods, earthquakes, or other events beyond human control
Natural wear and ageing during regular use, including fading, surface scratches, discoloration, or corrosion caused by cleaning methods, water exposure, or environmental conditions. These are natural characteristics of use over time, not manufacturing defects
Manufacturing defects reported after the warranty period. In such cases Woodaven may support the cost of materials or replacement parts; labour and shipping costs, if any, are the responsibility of the customer