Refund policy
30-Day Returns
You can return an item within 30 days from the date of delivery, including if you simply change your mind. This applies to custom orders too. Change of mind: we pay the return shipping too, so returns are free. There is no restocking fee.
Returned items must be unused, disassembled and packed in the original or equivalent protective packaging. If a returned item shows signs of use, we may issue a partial refund and will tell you before we do.
To start a return: Email support@woodaven.com, call +1 223-282-6166 or use our contact form at https://woodaven.com/pages/contact-us. Please contact us before sending anything back. Once your return is approved, we email you a prepaid return label; returns go back to our workshop in Bac Ninh, Vietnam. Items sent without approval cannot be accepted.
If Something Is Wrong With Your Order
Damaged, defective or wrong item: contact us within 7 days of delivery with your order number and photos. We pay the return shipping, send you a prepaid return label, and offer you a repair, a replacement or a refund. Missing parts or hardware: tell us within 7 days of delivery and we send them free of charge.
When You Get Your Money Back
Refunds are issued to your original payment method within 10 business days after we receive and inspect the return. Want a different size or tone? Return the item under our 30-day terms and place a new order. A damaged, defective or wrong item is replaced at no cost to you.
Changing Your Mind Before We Build
You can change or cancel your order within 24 hours of placing it. After that, production starts and the order can no longer be changed or cancelled, but you can still return it within 30 days of delivery.
Made-to-Measure Pieces
Sizes outside our four standard widths (30", 40", 47" and 59"), other wood species and other changes to a design are custom orders. We quote each one individually after learning your needs and dimensions. Custom orders take the same 12–24 business days and have the same 30-day return terms as standard items.
Warranty
Every Woodaven piece comes with a 1-year limited warranty from the date of delivery, covering defects in materials and workmanship. Details: https://woodaven.com/pages/warranty-policy
Reach Us
Email support@woodaven.com, call +1 223-282-6166 or use our contact form at https://woodaven.com/pages/contact-us. We reply within 24 hours, Monday–Friday.
Contact Information
- Company name: Woodaven
- Legal entity: Woodaven is a trading name of NGUYENTHIQUYEN LLC, a Kentucky limited liability company (Kentucky Secretary of State file no. 1539618).
- Member: Nguyen Thi Quyen
- Phone: +1 223-282-6166
- Email: support@woodaven.com
- Contact form: https://woodaven.com/pages/contact-us
- Customer support: Monday–Friday, 9:00 AM–5:00 PM (ET).
- Registered office (registered agent address): 212 N 2nd St Ste 100, Richmond, KY 40475, United States. Not a showroom, workshop or return address.
- Workshop & ships from: Bac Ninh, Vietnam. Every table is built in our own workshop in Bac Ninh province, Vietnam, and shipped from there to your door in the United States.