Refund policy

Returns

You may return your item within 30 days of receiving it. Items must be unused, in the same condition you received them, with all tags attached and in their original packaging. You will also need the receipt or proof of purchase. Custom or personalized items and gift cards are non-returnable, except where they arrive damaged, defective or incorrect.

Items sent back to us without first requesting a return will not be accepted.

Change of Mind

If you have simply changed your mind, you are still covered by the 30-day window above. In this case the cost of return shipping is your responsibility. We will send you instructions on how and where to send the package. No restocking fee applies to any return.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, contact us within 7 days of delivery with your order number and photographs of the item and packaging. We will arrange a replacement or a full refund at no cost to you, including return shipping, and will send you a prepaid return label.

Order Never Arrived

If your order has not arrived within 30 days of receiving your shipping confirmation, contact us. We will investigate with the carrier and resolve it at no cost to you.

Exchanges

Exchanges are accepted for incorrect, damaged or not-as-described items, and for size or colour changes. The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Cancellations

You may change or cancel your order within 24 hours of placing it, free of charge. After this 24-hour window your piece may already have entered production and we can no longer cancel it — you may return the item once it arrives, under the terms above.

Return Address

Once your return is approved, send the package to: 212 N 2ND ST STE 100, Richmond, Kentucky 40475, United States.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. It may take further time for your bank or card issuer to post the refund. Partial refunds may apply to items that are used or not returned in their original condition.